• 1
  • 2
  • 3

Actuality

  • Recent news

Holguin receives the condition of Nation…

The slogan "To the Homeland and my culture! we put heart" was ratified in the national ceremony for the 46th anniversary of the foundation of the National Union of Culture...

Read more...

Anniversary 97th of Fidel's birth rememb…

The 97th anniversary of the birthday of the historic leader of the Cuban Revolution, Fidel Castro Ruz, was celebrated this August 13 in Biran, the land where the symbol and...

Read more...

Collateral awards at Gibara Film Festiva…

On the last day of the Gibara International Film Festival, an exchange between actors and participants in the event was held at the local Casa de la Cultura, with the...

Read more...

Awards ceremony at Gibara International …

The awards gala of Gibara International Film Festival (2023) took place on the night of Saturday, August 5th, at Jibá movie-theater, a ceremony that closed the event, in which actor...

Read more...

Gibara Film Festival takes off high on o…

Gibara International Film Festival, whose 17th edition was attended by high-ranking political, governmental and art world authorities, got off to a great start on August 1rst.

Read more...

We can turn setbacks into victories, say…

Communist Party First Secretary and Cuban President Miguel Díaz-Canel Bermúdez said Wednesday n Santiago de Cuba that setbacks can be turned into victories, as he closed the commemoration of the...

Read more...

In Holguin a July 26 with actions for pe…

The celebration of July 26, National Rebellion Day, brought with it a series of construction actions for the well-being of the people of Holguin, as it was observed in the...

Read more...

Holguin graduates new generation of doct…

The University of Medical Sciences of Holguin (UCMHo) held this Friday an emotional graduation ceremony an emotional graduation ceremony of 19 Doctors of Medicine from various from various geographic areas...

Read more...

Climate in Cuba suffers variations due t…

Climate in Cuba is turning from humid tropical to sub-humid tropical as a consequence of reinforced green house effect, said Adianez Taboada, deputy minister for Science, Technology and the Environment.

Read more...
View all news

Holguin receives the condition of Nation…

The slogan "To the Homeland and my culture! we put heart" was ratified in the national ceremony for the 46th anniversary of the foundation of the National Union of Culture...

Leer más

Anniversary 97th of Fidel's birth rememb…

The 97th anniversary of the birthday of the historic leader of the Cuban Revolution, Fidel Castro Ruz, was celebrated this August 13 in Biran, the land where the symbol and...

Leer más

Collateral awards at Gibara Film Festiva…

On the last day of the Gibara International Film Festival, an exchange between actors and participants in the event was held at the local Casa de la Cultura, with the...

Leer más

Awards ceremony at Gibara International …

The awards gala of Gibara International Film Festival (2023) took place on the night of Saturday, August 5th, at Jibá movie-theater, a ceremony that closed the event, in which actor...

Leer más

Gibara Film Festival takes off high on o…

Gibara International Film Festival, whose 17th edition was attended by high-ranking political, governmental and art world authorities, got off to a great start on August 1rst.

Leer más

We can turn setbacks into victories, say…

Communist Party First Secretary and Cuban President Miguel Díaz-Canel Bermúdez said Wednesday n Santiago de Cuba that setbacks can be turned into victories, as he closed the commemoration of the...

Leer más

In Holguin a July 26 with actions for pe…

The celebration of July 26, National Rebellion Day, brought with it a series of construction actions for the well-being of the people of Holguin, as it was observed in the...

Leer más

Holguin graduates new generation of doct…

The University of Medical Sciences of Holguin (UCMHo) held this Friday an emotional graduation ceremony an emotional graduation ceremony of 19 Doctors of Medicine from various from various geographic areas...

Leer más

Climate in Cuba suffers variations due t…

Climate in Cuba is turning from humid tropical to sub-humid tropical as a consequence of reinforced green house effect, said Adianez Taboada, deputy minister for Science, Technology and the Environment.

Leer más

Policy on children, teenagers and youth …

Cuban deputies approved this July 20th the Policy of Comprehesive Attention to Children, Adolescents and Youths, aimed at promoting the development of these groups, respect for their rights and their...

Leer más

Military Penal Code approved by Cuban Pa…

The Cuban National People's Power Assembly (Parliament) on Thursday approved the Military Penal Code unanimously during the 1st Ordinary Session of its 10th Legislature.

Leer más

In Holguin XXXIII Caravan of Pastors for…

Holguin received the members of the XXXIII contingent of the Caravan Pastors for Peace and its leader Gail Walker. They were recognized with the top decorations of the province.

Leer más
Ver todas las noticias  

Procedures and Services

Identity Card
 
Transport
 
Justice
 
Pin It

Clients may report a property damage complaint within three (3) working days of the event occurrence in the following ways:

By telephone to the number provided for service complaints in each territory.
By personal or telephone in the Commercial Offices or in the Municipal UEB

To submit a claim by the interested customer and accept it by the Electric Company, the building, premises, or place where damage occurs to the equipment whose replacement is claimed, must have basic electrical installations provided:

Neutral conductor in all the installations of the building.
Thermomagnetic switch (breaker) or fuses in the main protection.
Properly installed outlets, with no signs of false contact.
Conductors (cables) of adequate caliber with their splices correctly made and insulated.

If at the time of the damage the non-existence of the indicated protection equipment is established, the Electric Company will not proceed to replace the equipment or repair the damage.

Causes are considered for a claim for damage to property to be accepted for processing and evaluation, those attributable to the activity of the Electric Company and that come exclusively from:

Affectations of the electrical service reported to the Electricity Company.
Affectations of the electrical service due to opening and closing manipulations.
The circuit without mediate between them a time greater than three minutes.
Faulty disconnection or connection (false contact) of the "neutral" of the network.
Wear or lack of maintenance of the materials and equipment of the installations.
Of distribution.

The Company will not accept claims for the following reasons:

When the damage was caused by force majeure, fortuitous event or unauthorized manipulation of third parties to the electrical installations of the Company.
For damages caused by deficiencies in the internal installations of the client's property.
For any device used by the client directly or indirectly to commit fraud, according to Decree 260, and that the actions to commit such fraud constitute the cause of equipment damage.
When refrigerators whose machines have been repaired by private individuals are damaged and do not have any guarantee in state repair shops.
For damage caused by appreciable voltage variations caused by third parties or by the customer himself when operating welding machines in his home or in a nearby installation.
For damages caused by atmospheric discharges, natural disasters, catastrophes, accidents or other causes outside the normal activity of the Electric Company that affect the electrical networks.
Housing or services on clotheslines.

For further information you can consult the document: UC-CC 0009 Attention to damage to property.

How often do you visit this website?
Do you consider the information presented on the site to be useful?
Do you follow the accounts of the site in the Social Networks?
In your opinion, our priority work with this websitel should focus on: